Digital Edge Experience Agenda
Wednesday 30th May 2018
09:00 – 10:00
Registration & Check-In
10:00 – 10:15
Welcome to the 4th Digital Edge Experience 2018
To put you in a unique and powerful position of advantage, we start each Edge Experience with feedback on the pre-event delegate surveys, allowing you to validate your position. The early leaders in the digital economy are more profitable, excelling in their strategic use of data, in digital innovation, creating new business opportunities through platform strategies, and adapting to the changing nature of work and the workplace – where does your organisation sit?
10:15 – 10:55
Insights from the Edge: Strategy to Execution: Achieving Agility in 2018
A panel of C-level Digital leaders discuss their experiences,
led by Bridget Gray, Managing Director, Harvey Nash
“The only sustainable advantage you can have over others is Agility… Nothing else is sustainable, everything else you create, somebody else will replicate.” – Jeff Bezos
Australasian Digital change agents generally understand the concepts, the technology, and the relentless pace of change. Enough of the theory, now is the time for you to execute on the strategy. But how, what and when? As always ADAPT commits to deliver immediate practical insights for what to do, and the baby steps that enable you to create immediate wins and start to execute on the longer-term strategy from today. Our panel will discuss practical and actionable ways to achieve and deliver an outcome of Agility for the business?
10:55 – 11:30
Digital Transformation and the Responsive Organisation
Gary O’Brien – Global Advisory Practice Leader, ThoughtWorks
Responsiveness, transparency and visibility are the new must-haves for leaders, and the exploration and adoption of emergent technologies is the new norm. Few organisations are designed around delivering the services customers want today. Planning to act is no longer a viable option – powerful strategies are those driven by action. But how can leaders operate confidently in an environment that’s ambiguous and uncertain? How can we best close the capability-opportunity gap?
This session will explore how to:
• Improve ability to respond to change by removing constraints
• Create continuous flow between your strategy, desired outcomes, execution and the experience of your customers and workforce
• Create continuous relevance between your enterprise and the markets it chooses to engage – preparing it to be able to deal with ambiguity, disruption and the speed of change
11:30 – 12:30
5 POD Sessions (Practical Open Discussion) in private rooms for groups of 15-25
Choose your preferred POD led by CIOs and Analysts. Debate best practice and trade war stories. Topics cover Management, Strategy, Vertical and Technology issues – choose the most aligned
POD 1 | Personalisation At Scale
Businesses across the economic landscape are looking to tailor their services for each and every one of their customers. To do so, many are looking to big data; but the answer is better found in a volume and format of data that makes it accessible, informative and actionable. That is, small data.
By working with data that is “small” enough for human comprehension, organisations can derive actionable insights into specific individuals, those of similar profiles and tailor services to their journey in life. To enable this, you must be able to draw, correlate and analyse very specific data, which leads to the question of HOW?
Join in this practical, open discussion to learn why you should be focussing more attention on small data.
POD 2 | Nurturing Employee Engagement to Optimise the Tech Deployment Effectiveness
As we add degrees of complexity, Digital Transformation projects often ignore Employee Experience. Workplace complexity, combined with increasing process difficulties, creates internal speed bumps, which then destroy value. Every organisation’s future agility depends on the enablement and retention of their workforce. And the change from traditional End User Computing to effective Digital Workspaces will enable your future workforce.
This POD will discuss:
• What practices, tools and frameworks will enable workforce innovation?
• How best to manage Executive and User expectations?
• What does Digital Workspace and Workforce Transformation do to the structure of the office?
• What are the best plans for managing changes in procurement, licensing, skills, and jobs?
• And how does the IT group need to react and change?
POD 3 | How Will Augmented Reality Impact Your Job?
Since Google Glass, the world has been trying to drag augmented reality out of the trough of disillusionment; it now it seems that some market leaders have been able to develop pratical business use cases for the technology.
Augmented reality is really, the ultimate weapon in a digitally transformed enterprise. While many still see the digital world as being removed from the physical, they are failing to see the big picture that will shape our augmented future.
Join this discussion to:
• Discuss the role of augmented reality in reshaping business practices
• Discover the leaders in developing the next wave of AR innovation
• Explore use cases for augmented reality across the business ecosystem
POD 4 | Bringing the WOW Back to How IT Impacts the Business
With shadow IT becoming a common trend in business, it is important that technology leaders realise (and can leverage) their value to the business. While the development of emerging technologies makes it easy to excite business leaders, the sheen can quickly be removed if costs blow out, technologies fail to meet expectations or employees refuse to adapt to new process.
This discussion will explore:
• Best practice to implement new technologies
• How to manage expenditure expectations
• How to engage and excite business leaders
POD 5 | Creating a Culture of Collaboration
Establishing a truly collaborative working environment is one of the biggest challenges to any business.
While digital technologies enable greater mobility and collaboration, it takes an open culture to capitalise on the convenience we envisage technology offering us.
This discussion will examine:
• How can you assess your teams aptitude to collaborate
• How to recognise and rectify communication shortfalls
• Ensuring your technology suite compliments your teams communication needs
12:30 – 13:30
13:30 – 14:15
GLOBAL GUEST: Engendering Dynamic Transformation and Unleashing the Power of the Platform
Remo Gettini, CTO – North America, Riot Games
As digitalisation becomes key to business success, enterprises need to review their business models, monitor their competitors and assess their customers to ensure they are maximising their market share. In turn, businesses need to examine how their operations and services could be enhanced by moving to a platform model and creating an ecosystem for stakeholders in the market.
With so many options available, how can executives ensure that they are implementing the correct digital strategy for their enterprise?
Remo Gettini has set the digital direction for businesses in travel (Galileo), publishing (TimeOut), mobile/digital (Electronic Arts), and consumer products (NOVA). In doing so, Remo has learnt strategies to align business needs with the appropriate approaches to digital transformation, including the delivery of a digital platform-centric business.
Currently, Remo drives regional technology strategy and oversees the technological architecture at both the infrastructure and application tiers of Riot Games in North America – keeping the world’s most played PC game, League of Legends, running for millions of players daily.
Join Remo Gettini as he delivers a practical look into the means of delivering on your digital transformation strategy, including:
• A practical definition of digital transformation
• The role of the platform in digital transformation and value-creating interactions
• Examining your need to develop a new business architecture
• It is (still) all about people, processes and (new and old) technology
• Learning from the trenches – Immersing yourself with your talent
14:15 – 14:45
Why You Need to Move Mission Critical Applications to the Cloud
While the value of cloud has been recognised, for a lot of large organisations there still seems to be a lack of comfortable to move their mission critical services. By migrating core processes, bold companies are reaping the benefits, experiencing greater flexibility and huge savings on their IT costs. But the benefits don’t end in the technology department; the whole organisation will become more agile, efficient and connected. Be bold and take the plunge.
This session will address:
• How moving the heart of the business to the cloud will drive digital service enablement
• Understanding the risks associated and best practice to overcome them
• Creating a digital workplace that drives exception customer experiences
• Changing you operations models to cloud operations models
14:45 – 15:15
How to create and lead a modern Software Factory?
Strategic Insight from CA Technology
In our App economy, a 3.5 second response could lose a customer for life. Consumers no longer care who provides the service, just how fast and reliable it is. This means all companies must now reinvent as Software companies, competing to win and keep digital customers. The survivors and winners will be great businesses built on great viral Apps. As CIO, what do you need to set in place now to remain relevant and survive?
Disruption is already here. Current structures and ecosystems are vulnerable to better ideas from digital natives. To navigate and succeed: companies can no longer be built to last – they must be built to change.
As digital custodians, CIOs must make sure their teams deliver like a software business: building better apps, faster, with constantly accelerated release capabilities. Australian CIOs have already lost their roles because they couldn’t bring their IT side on this transformative journey.
So how can you create and lead a Modern Software Factory?
15:15 – 15:45
A Decade of Living Dangerously: Frameworks to Lead and Navigate Disruption and Transformation
Craig Tindale – Transformation Leader & co-author of ‘Australia’s Economy is a House of Cards’
Generational secular shifts are disrupting every industry and economy globally, and in Australia there is unprecedented risk to traditional revenue streams from new tech-enabled disruptive business models. Most of what the major business schools taught us over the last 40 years is now obsolete – being replaced by new practices and models pioneered by the Internet Giants, all of which can be applied to any large enterprise. New frameworks now taught by leading business schools enable an enterprise to map the present state of their total business environment and plot a transformational path to their future state.
After 30 years leading complex transformation solutions as both a customer and a vendor, Craig has undertaken a global search for the latest thought leadership from leading thinkers at Stanford, Columbia and Harvard. His aim is to evolve practical frameworks for the modern enterprise for transformation and disruption across all economic, industry and technology environments.
Craig will discuss:
• Looking ahead: generational secular sovereign disruption to the Australian economy 2020-2030
• ‘The Hierarchy of Powers’: Framework of Frameworks used by the world’s leading innovative enterprise
• ‘Three Horizons Model’: managing a portfolio of projects with effective resource allocation and metrics
• Transforming interpersonally competitive cultures to enable collaborative Lean start-up approaches
• Low cost approaches to innovation: Fail cheap, fail fast, fail smart and learning to pivot
• Avoiding personal obsolescence: the new era of personal disruption and transformation.
15:45 – 16:00
16:00 – 17:00
ADAPT Executive Insights Roundtables
Share with confidence under Chatham House Rules
Roundtable 1 | Digital Maturity: How are we going in creating the business of the future?
Richard Palmer – Principal Analyst, Ovum
The vast majority of organizations are on a digital journey. This journey isn’t one to a fixed destination, taken on a mature mode of transport –the scope and content of what is considered digital transformation are continually evolving. Where should organizations be focusing to make sure they can navigate times of continuous change?
Drawing on recent Ovum research, the session will explore three key themes to show how organizations are progressing towards digital maturity:
• Developing a coherent digital strategy
• Readiness to exploit data to create digitally-enhanced products and business processes
• Ensuring that organization and workplace culture stay aligned as the business transforms
Roundtable 2 | Critical Analysis Often Requires a View from the Outside
The first step to delivering transformation is to assess the suitability over your systems and processes against your future needs.
By critically analysing your resources, strategy and business processes, you can identify shortfalls that limit your ability to create connected digital platforms and enhance collaboration.
However, this is not always easy to do when you are imbedded in the organisation.
This discussion will explore:
• How to achieve a holistic of your organisation
• Baring your sole to a stranger: How to securely expose your organisation to a third party
• What do you need to know about digital advisory firms?
Roundtable 3 | Creating Dynamic Partnerships to Thrive in the Digital Age
The modern business climate requires diversified service offerings, extensive data and access to resources that cannot be realised by a single entity.
As such, businesses are buying innovative start-ups and smaller businesses and forming alliances with organisations that similar influence on the business landscape.
Partnering enables each party to leverage the others’ resources, better serve their combined customer base and dominate the market.
Join this discussion to:
• Uncover which capabilities your organisation may need in the digital age
• Explore case studies of innovative and successful cross-industry partnerships
• Learn how you can realise the maximum potential of your data
17:00 – 18:00
Digital Edge presents the “Shark Tank”
Some of Australia’s best start-up talent face our C-level judging panel of Digital & Transformational Sharks.
ADAPT is proud to support the local start-up community with our 8th Shark Tank, offering local tech visionaries a unique platform and C-level audience.
Each entrepreneur delivers a timed pitch, then answer the shark panel questions around the viable reality of their business model, with one emerging as DIGITAL EDGE 2018 award winner on the night.
This is an opportunity for enterprise executives to see the innovations, trends and potential disruptions that are being created by Australia’s entrepreneurs.
Our 2018 Sharks will be announced shortly.
18:00 – 18:45
Drinks Reception & Networking
19:15 – 21:15
Digital Edge Networking Dinner
19:40 – 20:25
Dinner Insights: ‘Collaboration at Scale is the new Innovation’
Jeremy Scrivens – Work Futurist, Social Business Catalyst & MD, The Emotional Economy
Recently ranked #1 global influencer on the Future of Work with >150,000 twitter followers.
Jeremy is a global player on Social Media, with a growing reputation as a thought leader and facilitator on the Future of Work in the Digital Age. He deploys a suite of skills, approaches and tools to enable leaders and businesses to build a positive culture for high engagement, authentic collaboration, innovation and sustainability. He spent 25 years as a senior HR and transformation leader in the Public Service Board, the State Electricity Commission and Telstra, deploying state of the art transformation approaches, including lean thinking, HRM, change management and Requisite Organisation.
There are fundamental shifts in the way work is being done, and two emerging themes are in tension.
Today’s work will be taken over by automation and robots as society searches for new efficiency, speed and quality at scale. This the ‘first stream’ – it is about the head, not the heart. In this stream, people are cogs in a manager’s machine.
But an emerging ‘second stream’ is about the human need for augmented connections between people engaging in open collaboration for social good as authentic people. This stream will be supported by technologies driven by a very different mindset about what constitutes ‘life’ and ‘work’. With a meaning in work which engages your personal life-work and why you exist.
The first stream takes away work from humans, the second stream augments what it is to be fully human at work. In the Future of Work, the second stream matters just as much if not more than the first stream. Yet the first stream gets most coverage in the press and conferences. This imbalance needs to be put right for the sake of humanity.
The CIO’s who will make the greatest contributions to the future of business and work will be those who deploy first stream tech to free up people from mundane tasks; then second stream tech to connect people to collaborate and co-create social good together, at scale, from the heart – enabling people to experience the freedom of work. Jeremy will unpack these two streams and share stories around how CIOs can take the second stream journey.
Thursday 31st May 2018
07:00 – 08:00
Breakfast for onsite guests
08:30 – 09:15
CBA’s Daily IQ Statistics
Providing customers with analytics has become a priority for the Commonwealth Bank. In April, CBA launched a new analytics platform, which draws data from 1.2 billion monthly transaction records, point-of-sale information, related industry data and intel from a customer’s account for its small and medium business customers. A year on, CBA join us to share:
• Statistics highlighting how Daily IQ has help Australian businesses
• Exploring the technology that drives Daily IQ
• Uncovering how Daily IQ will aid big business in the future
09:15 – 09:50
The Collaborative Future of Work – Managing Costs, Staff and Workflow
The best companies around the globe are able to offer their talent flexible working conditions with the confidence that they are effectively communicating, collaborating and driving business growth, wherever they are in the world. This is because their offices are integrated with dynamic technology and innovative workflow solutions.
The session will explore:
• How to attract and retain digital savvy talent
• Offsetting operational expenditure against capital expenses
• Tailoring your workspace to suit your changing business needs
09:50 – 10:25
5 Key Ingredients to Becoming an Agile Organisation
Brant Carson – Partner, McKinsey and Company
Increasing competition, accelerating pace, and the impact of technology on business value is putting dramatically higher expectations on executives and managers, and their technology literacy. To cope with this acceleration and dependency on tech, most organisations are now pursuing agile transformation.
Many of these transformations are yielding benefit, however, the level and sustainability is highly variable. Successful organisations are completely changing the way they work from the Chief Exec down, while others have pockets of agile improvement, typically focused in the IT organisation which offer some rays of sunlight.
To enable these transformations, we must change the way the organisation works – everything from the way projects are funded, to resources deployed, to capabilities, and staff being onboarded into the organisation.
Drawing on his global experience, Brant will share reflections from actual digital transformations, including:
- Examples of what great agile organisations are doing
- Five key ingredients of becoming an agile organisation
- Practical reflections for CIOs embarking on, or scaling up existing agile transformation
Brant is partner in Sydney where he co-leads the digital and technology practice in Australia and New Zealand. Brant advises companies on corporate performance improvement and cultural change through large scale Digital and Technology transformations, including agile. Originally Canadian, Brant recently moved to Sydney, having spent time in New York serving some of the largest global institutions in their digital transformation journeys – all of which were underpinned by agile transformations.
10:25 – 11:00
Get the Transformation Basics right, or face Failure
Mitchell Mackey – Marketing Director, Ansell
Mitchell Mackey is a front-line marketer, who is taking it upon himself to enable digital growth and to evolve marketing into a genuine strategic function at Ansell. By owning the customer experience across the business globally, Mitchell is breaking down data silos, developing a single customer view and creating an agile, easy-to-business-with revenue growth engine.
Join global marketing thought-leader, Mitchell Mackey, as he explores:
• Replacing a heterogeneous, manual, Excel-dominated landscape with a standardized and simplified global platform
• A connected, sales, service and distributor front end with the transaction ERP back end
• Delivering a unified experience across customers, distributors, and employees
• Enabling a 360-degree customer and stakeholder view
11:00 – 11:15
11:15 – 12:00
Insights from the Edge: Envisaging the Executive Team of the Future
Mitchell Mackey – Marketing Director, Ansell
As we move further into the digital age, the lines between business unit silos are blurring. Technology budgets are creeping into the remits of non-technical roles, new titles are emerging in the c-suite and traditional lines of communication to the board are flattening.
With these developments come unforeseen challenges, including the replacement of traditional roles with hybrid, cross-department functions and cyber security risks brought into the company by partner organisations and unwitting department heads.
This panel discussion will explore:
• What will the executive group look like in 2020 and beyond?
• How can department heads work together to deliver optimal customer experiences?
• Who should manage the digital transformation process?
• How should technology budgets be distributed in a digital organisation?
12:00 – 13:00
ADAPT Executive Insights Roundtables
Share with confidence under Chatham House Rules
Roundtable 4 | The Art of the O(pportunity)
Professor Michael Rosemann, Executive Director – Corporate Engagement Division, Queensland University of Technology
The emergence of the digital economy has shifted the focus from an economy of corporations to an economy of people and things. In this environment, organisations are exposed to an over-supply of emerging opportunities (e.g., Business-to-Thing management, data trading). However, their tool- and mindsets tend to be problem-centred.
This presentation will show how executives can master the ‘Art of the O(pportunity)’ and create new customer experiences and revenue streams based on today’s digital technologies. We explore what is required to truly establish an organisation, culture, systems and governance to benefit from opportunity management. This will include among others the notion of an opportunity appetite statement, the importance of measuring opportunity costs and opportunity-led innovation practices.
This presentation will be informed by global research and include local case studies to highlight the application of and experiences with opportunity management covering various industries.
• The plethora of opportunities, and why we do not see them
• The traits of an opportunity-driven leader
• The power of an opportunity appetite statement
• Do you need a Chief Opportunity Officer?
Roundtable 5 | Emerging Technologies” are Here – Are you Ready?
With the proliferation of smart devices, connected sensors and a constant and insatiable need for data-driven insights, IT has moved from back office functionality to C-suite strategy. Companies must out-innovate, out-think and out-pace their competition.
To accomplish this, Digital Transformation is the nirvana for our customers today; the challenge is, most organisations were not born in the “Digital Age”.
Join the discussion to:
• Explore your company’s true digital competency
• Investigate your ability to adopt new technologies
• Learn tips and tricks to improve your digital strategy, before its too late
13:00 – 14:00
14:00 – 14:30
IT AGILITY: How to enable Workforce & Workspace Transformation
Dr. Joseph Sweeney, Lead Analyst – IBRS
What’s missing from most workforce technology strategies is an understanding of what makes employees truly engaged and productive, and how this relates to customer experience. As we add degrees of complexity, Digital Transformation projects often ignore Employee Experience. Workplace complexity, combined with increasing process difficulties, creates internal speed bumps, which then destroy value.
Every organisation’s future agility depends on the enablement and retention of their workforce. And the change from traditional End User Computing to effective Digital Workspaces will enable your future workforce. But that is no easy mission.
We can see the Future, but what is the best journey to get there?
- What practices, tools and frameworks will enable workforce innovation?
- How best to manage Executive and User expectations?
- What does Digital Workspace and Workforce Transformation do to the structure of the office?
- What are the best plans for managing changes in procurement, licensing, skills, and jobs?
- And how does the IT group need to react and change?
14:30 – 15:00
Bringing Sun Tsu’s Wisdom to Digital Transformation
Richard Palmer – Principal Analyst, Ovum (Former CIO Monash University)
The wisdom of the master Chinese strategist directly applies to achieving an agile IT organization, that can partner effectively to deliver business transformation.
Three thoughts will drive the session:
• “In the midst of chaos, there is also opportunity.”
• “Water shapes its course according to the nature of the ground over which it flows.”
• “If quick, I survive. If not quick, I am lost. This is ‘death’.”
15:00 – 15:30
Inside Bupa’s Digital Transformation
Sami Yalavac, Chief Information Officer, Bupa Australia and New Zealand
Sami Yalavac did not walk into a ready formed digital workplace when he took the reins as CIO of Bupa in Australia and New Zealand.
Although some core services, including systems availability and service desk support, had been improved in recent years, the overall internal experience of the function was poor.
Senior executive stakeholders were even less satisfied, calling the tech division outdated, frustrating, unresponsive and disjointed.
Over the last two years Sami has transformed Bupa’s operating models, implementing strategic initiatives that drove innovation and efficiency.
Join this session to explore:
• The technologies that transformed Bupa’s services
• The people who enabled process evolution
• How Sami turned around Bupa’s services so quickly
15:30 – 16:30
16:30 – 16:40
Closing Remarks & Prize Draw