* Please note that this agenda may be subject to change
Digital Edge Experience Agenda
7th June 2017
09:00 – 10:00
Registration & Check-In
10:15 – 11:00
THE FUTURE TRAVELLER: SEEING THE WORLD AS CUSTOMERS DO
Ross Fastuca, CIO & Co-Founder, Travelport Locomote
Reinvent customer journeys using digital technologies.
Customers accustomed to the personalisation and ease of dealing with digital natives now expect the same kind of service from established players. Research shows that 25 percent of customers will defect after just one bad experience.
Customer-experience leaders can become even better by digitizing the processes behind the most important customer journeys. In these quick efforts, multidisciplinary teams jointly design, test, and iterate high-impact processes and journeys in the field, continually refining and rereleasing them after input from customers. Such methods help high-performing incumbents to release and scale major, customer-vetted process improvements in less than 20 weeks. To achieve those results, established businesses must embrace new ways of working.
Meet Ross Fastuca
Ross manages the products, development teams, concept development, partner relationships and the future of all Locomote projects and endeavours. Locomote produces powerful, scalable and creative travel technology with ultimate focus on the user experience with a stance to always push the boundaries of an ever-changing landscape. We manage our projects using the agile management methodology, ensuring projects are developed in a highly flexible and with constant interaction with the end users. Locomote always empowers and bestows leadership within the team. This creates a very efficient and effective team that is focused on setting and achieving goals, maximising quality and delivering best results. Nothing matters more than always focusing on the user experience and solving real problems in corporate travel. I’m very passionate about the work we do at Locomote. We strive to shake things up and push the boundaries with the concepts and our applications. We make complex tasks seem simple and if “a user is having a problem then it’s our problem” (- Steve Jobs). It’s all about the team! In order to deliver the best of breed results I believe I must empower others to achieve.
11:10 – 12:00
4 x POD Sessions (Practical Open Discussion) in private rooms for groups of 15-25. Choose the most aligned:
CXO POD #1
How to Build Your Brand in a Digital World
With Richard Curtis, CEO, FutureBrand APAC & Tony Lee, Strategy Director, FutureBrand
Digital transformation is not only changing how customers expect to connect with brands but also how organisations need to deploy them. For many organisations, this internal deployment challenge is paramount, but this challenge is often exacerbated rather than eased by marketing teams relying on outdated branding tools and techniques.
From our experience of working with the likes of BCG Digital Ventures, Carsales and Commonwealth Bank, there is an all-too-common disconnect between the digital transformation and the brand’s expression, thereby creating a costly gap in the ultimate value delivered.
In this Practical Open Discussion, learn how branding is adapting to an increasingly digital world:
- Explore the shift from brand identity to brand utility
- Understand how to trigger emotion when it comes to pushing the right buttons
- Discuss what role internal brand engagement plays in shaping digital transformation success
CXO POD #2
How Do We Use Real-Time Data Analytics to Excite the Traveller?
A POD designed for all Transport & Infrastructure attendees.
CXO POD #3
Healthcare’s digital future: Lead by Michael Draheim, CIO, Metro South Health
CXO POD #4
The New Payments Platforms enabling the New Economic Infrastructure
With Peter Cook, CEO, Novatti
New Payments Platform – the FinTech accelerator: Australia is on track to launch an informationally-rich, real-time payments system by late-2017. This will revolutionise the transfer system for business, while accelerating trends toward a cashless society, and the fintech strategy to unbundle the universal financial services of major banks. All Australian enterprises can start to prepare to benefit from faster more innovative payment services.
12:00 – 13:00
13:00 – 14:00
HEADLINE KEYNOTE: PLATFORM REVOLUTION AND PLATFORM SCALE: PIPELINE TO PLATFORM
Sangeet Paul Choudary, C-Level Executive Advisor & Author
Platforms have existed for years. Malls link consumers and merchants; newspapers connect subscribers and advertisers. What’s changed in this century is that information technology has profoundly reduced the need to own physical infrastructure and assets. IT makes building and scaling up platforms vastly simpler and cheaper, allows nearly frictionless participation that strengthens network effects, and enhances the ability to capture, analyze, and exchange huge amounts of data that increase the platform’s value to all. You don’t need to look far to see examples of platform businesses, from Uber to Alibaba to Airbnb, whose spectacular growth abruptly upended their industries.
Though they come in many varieties, platforms all have an ecosystem with the same basic structure, comprising four types of players. The owners of platforms control their intellectual property and governance. Providers serve as the platforms’ interface with users. Producers create their offerings, and consumers use those offerings.
Meet Sangeet Paul Choudary
Sangeet Paul Choudary is a C-level executive advisor and the best-selling author of the books Platform Revolution and Platform Scale. He is a Young Global Leader at the World Economic Forum and has been ranked among the top 30 emerging thinkers globally in 2016 by Thinkers50 Radar, a global ranking of top business thinkers. His work on platforms has been selected by Harvard Business Review as one of the top 10 management ideas globally for the year 2016-17, alongside Clayton Christensen, Indra Nooyi, and other leading business thinkers.
Sangeet is the co-chair of the MIT Platform Strategy Summit at the MIT Media Labs, an Entrepreneur-in-residence at INSEAD Business School, and an executive educator with Harvard Business School Publishing. He is also the youngest person to be ranked by Thinkers50 India among the top 50 thinkers globally of Indian origin. He is a member of the Global Future Council on Platforms and Systems at the World Economic Forum and an expert on the advisory council for the World Economic Forum’s initiative on the Digital Transformation of Industries.
Sangeet’s work has been featured as the Spotlight article on Harvard Business Review (April 2016 edition) and the themed Business Report of the MIT Technology Review (September 2015). He is frequently quoted and published in leading journals and media including the MIT Sloan Management Review. The Economist, The Wall Street Journal, WIRED Magazine, Forbes, Fortune, and others. He is a frequent keynote speaker and has been invited to speak at leading global forums including the World Economic Forum’s Annual Meeting of the New Champions (Summer Davos), the WEF ASEAN Summit, and the G20 Summit 2014 events.
14:00 – 14:40
HOW TO POWER YOUR FUTURE WORKPLACE WITH COGNITIVE
With Mickey Iqbal, Global Lead for GTS Enterprise IT Transformation Advisors, IBM US
When new technologies emerge with the potential to radically transform industries—there are two choices on how to react. You can try to slow the inevitable for as long as possible, or you can view the inevitable as an opportunity, lean in to accelerate the change and create the future ahead of competitors.
Join IBM Fellow and IBM Master Inventor Mickey Iqbal to understand how leveraging an IT as a Service platform infused with cognitive and automation can help you outperform the competition. Mickey also sits in the North America CIO Advisory Board, an IBM entity that meets bi-annually with the CIOs from the top 15 US companies, and will be flying in to be onsite to share his experience with the Digital Edge delegation.
14:45 – 15:45
Exponential Technologies & Exponential Organizations
With Dr. Clarence Tan, Principal, Dr CT Pty Ltd & Ambassador APAC, Singularity University
The talk will focus on the exponential technologies that are happening now and how they can be used to impact society and industries. Exponential technologies are technologies that are accelerating at an exponential rate and are also known as disruptive technologies e.g. 3D Printing, synthesis biology, artificial intelligence, internet of things, etc.
The talk will also discuss the characterises of exponential organizations, organizations that are growing at more than 10x as well as the future of jobs and how best to prepare for these disruptive changes which also provide unprecedented opportunities for entrepreneurs and innovators that are able to identify and take advantage of these opportunities. Case studies will be presented to show how innovative ideas are being used to positively impact over a billion people.
15:45 – 15:55
15:55 – 16:55
PRIVATE VIP ROUNDTABLES
PRIVATE VIP ROUNDTABLE # 1
How to Power your Future Workplace with Cognitive – with John Macleod, Consulting IT Specialist, IBM Software
We are used to our workplaces being continuously redefined by the latest technology, and now a new disruptive force will also revolutionise the way we work. Cognitive platforms will dramatically enhance human capability and, in turn, the products and services our organisations can offer. This will power safer, greener and more productive workplaces, and help us better predict and prevent failures. In the world of cognitive computing, ‘intelligence augmentation’ and ‘extended expertise’ will mean the individual becomes the enterprise. For you to thrive in this cognitive world, workplaces must leverage highly elastic IT infrastructure to quickly translate their data into strategic action. Tomorrow is almost today – is your organisation you ready? Gain practical real world insights from IBM, and learn how your business can succeed in the cognitive era.
PRIVATE VIP ROUNDTABLE # 2
Pipelines, Platforms, and the New Rules of Strategy
In this roundtable, Sangeet Paul Choudary will discuss the specific issues being faced by attendee organizations and lay out his approach to implementing platform business models in enterprises. This is going to be a hands-on session where Sangeet lays out his approach to creating platform strategies for large enterprises.
PRIVATE VIP ROUNDTABLE # 3
Transform Your IT Team into Digital Innovators – Huawei Technologies
The modern CIO is expected to contribute to the business in a multiple of ways, including driving innovation and digitization. We look at the challenge of transforming traditional IT teams from being caretakers of technology to being true digital innovators who contribute real value back to the business. Explore modern tools, methodologies and architectures, such as Industry Cloud, DevOps, Converged and Virtualised infrastructure and the importance of failing fast. Join our open discussion with industry peers and experts and hear how Huawei is contributing back to industry with open solutions in these areas.
17:00 – 18:00
DIGITAL EDGE PRESENTS: “THE SHARK TANK” with 4 Digital leaders judging Australian Tech Start-Ups
Lead by Venturetec
18:00 – 18:45
Drink Reception & Networking
18:45 – 21:00
Peer Networking Gala Dinner
Enjoy a Live Jazz Band!
8 June 2017
07:00 – 08:30
Breakfast for onsite guests (check out and leave bags with concierge)
08:30 – 09:15
HOW CUSTOMER EXPERIENCE MANAGEMENT AND SOCIAL MEDIA WILL DRIVE YOUR DIGITAL TRANSFORMATION
With Anthony Elvey, SVP, Sprinklr APAC
- Find out how to survive and thrive in a natively digitally disrupted world, with urgent essential actions for your business
- Learn why Customer Experience Management (CXM) is essential for digital transformation in any customer intensive industry
- See ways to reach, engage, & listen to customers seamlessly across all touch-points to deliver CXM
- Identify what is stopping you providing great customer experiences in a Social Digital World
- Combat the 5 ‘Digital Devils’: data is disjointed, teams are silo’ed, processes are disparate, tools are point solutions, and technology is unintelligent
Sprinklr is the market leader in social media management for the enterprise. Working with the world’s largest brands like Nike, Starwood, McDonalds, VISA, Citi, P&G, Microsoft and Dell, Sprinklr helps these companies do marketing, advertising, customer care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 21 other social channels globally at scale. With the rise of social media, customers are connected and empowered like never before. For big businesses, that’s a big change. Many are struggling to deliver more human and intuitive experiences, at every touchpoint, for every customer but realize this is the single most strategic investment for the modern enterprise.
Anthony Elvey, SVP Sprinklr APAC will share real experiences of Sprinklr customers to help you understand how to answer these challenges.
09:15 – 09:55
LEGITIMACY: HOW TO ARCHITECT YOUR PLATFORM PARTICIPANTS?
Chris Vein, Partner for Global Government Digital Transformation, PwC Australia
To achieve lasting transformation, we must move our business models away from siloes to an integrated platform play, and create architectures of internal and external participation, not based around technology, but architected around capabilities. User centred design needs to move to user experience. And user experience must be based upon trust and your legitimacy.
A way to define ‘Legitimacy’ is Trust, plus Environment, plus Capability. In some sectors, such as Government, there is little trust and many problems – where technology is perhaps speeding the end of democracy?
Meet Chris Vein
Chris Vein is globally experienced having served as CIO for San Francisco, Deputy CTO for the White House, and Chief Innovation Officer for ICT development for the Word Bank. Described by FedInsider as “innovating innovation itself” he advises public, private and non-profit organisations on how to use innovation and technology to achieve sustainable change and growth. His focus is on helping organisations and their leaders inspire a common vision for change, build teams that cares deeply about their work, create new business models, products, or services – and change the world.
10:00 – 11:00
NEXT GENERATION OPERATING MODELS – HOW DO THEY IMPACT CORPORATE CULTURE, AND WHAT IS THEIR CORPORATE CULTURE?
Christopher Koch, Deputy CFO, Freelancer.com
Freelancing, crowdsourcing, on-demand labour and remote working are extremely high growth segments of current and near term global business operating models – across practically every industry and sector. This phenomenon has had a hugely disruptive impact on the accessibility, efficiency, pricing and utilisation of labour inputs into supply chains.
Alongside this, software based marketplaces are taking an increasingly important place in accessing the benefits of this large, liquid and often geographically dispersed pool of resources.
Two key areas of management focus and corporate cultural impact arise from this. Firstly – the business impact of harnessing and leveraging this large cloud of labour, on management, clients and executives both current and future. Secondly, the management and corporate culture of software marketplace businesses themselves.
At a unique intersection of old world labour practices and the decentralised cloud, these often high growth businesses face almost unique challenges in growth, management and product development.
11:00 – 11:10
11:10 – 11:55
THE BOARD WILL SEE YOU NOW
The revolution isn’t coming—it’s already under way. In the science of management, the revolution in big data analytics is starting to transform how companies organize, operate, manage talent, and create value. Changes of this magnitude require leadership from the top, and CXOs who embrace this opportunity will increase their companies’ odds of long-term success. Those who ignore or underestimate the eventual impact of this radical shift—and fail to prepare their organizations for the transition—do so at their peril.
12:00 – 13:00
PRIVATE VIP ROUNDTABLES
PRIVATE VIP ROUNDTABLE # 4
The Insight Driven Experience – Art of the Possible
with DOMO, moderated by CTO, AtlasPlato
Has the promise of big data and analytics been fully realised within your enterprise? Has your organisation been transformed through data driven insights or are you seeing your competition advance in an already competitive market?
In this roundtable we will explore the art of the possible in a world of advanced data analytics. We will discuss the latest technologies enabling digital transformation and explore new ways of achieving rapid time to value – cutting months and years down to days and weeks.
13:00 – 14:00
14:00 – 14:30
How Decision Making is Vital to Optimise Investment in Technology
with Jason Allison, MD ANZ, IPAR
Learn how to make better decisions when it comes to technology investment in your organisation.
In the fast-paced digital environment, where ongoing advancements in technology have a major impact on every level of business, decisiveness and agility are key to success. However, understanding the core business issue and appropriate planning are equally important. This presentation explores how decision makers can seek an improved context to a problem and how to apply models, methods and frameworks to guide better decisions. Tools for analysis are explored, the importance of monitoring and leveraging technology is addressed and a best practice approach is identified.
Meet Jason Allison
Jason Allison has over 20 years’ experience as a senior executive in the insurance industry. Responsible for a diverse portfolio of products across all Australian states and territories, Jason led the development of performance improvements and compliance programs to secure market share and presence. He has been tasked with leading significant operational reform and national IT transformation projects, including scope and sequencing, team-building, systems architecture and process mapping. As part of MBA studies, Jason explored the past, present and horizontal perspective of IT development, the functionality and how it was adopted by organisations to change the way they attend to business; including internal and external factors that may have an impact on leader decision making in the IT environment.
14:30 – 15:35
FINAL EDGE PANEL SESSION: TRANSFORMATIONAL PERFORMANCE
Lead by Michael Rosemann, Professor, QUT
“How to build innovation systems with processes facilitating the quick identification, assessment and implementation of new digital affordances?”
15:35 – 15:50
Closing Remarks & Prize Draw
15:50 – 16:50
THE INAUGURAL AUSTRALIAN IOT AWARDS & FAREWELL DRINKS
We finish on a high, as IoTHub.com.au present 5 category awards from the 15 most effective IoT projects in Australia – with 3 nominees for each award, the best IoT projects in Australia which are already delivering results will be profiled during the day, and award winners announced at this drinks reception. Following that we crown the Project of the Year award winner.
The 5 sector categories include:
- Government & Smart City
- Primary Industry
- Secondary Industry
- Professional Services
- Education & Research
* Please note that this agenda may be subject to change